Customer Service Representative (Voice/Non-Voice) - Pampanga
Digital Room (Philippines) , Inc.
Date: 3 weeks ago
City: Angeles City
Contract type: Full time
WAVE 45 START DATE: NOVEMBER 4, 2024
Qualifications:
- At least Senior High School Graduate/Highschool graduate (Old curriculum)
- VOICE - with or without BPO experience
- NON-VOICE - must have at least 6 months chat support experience
- Excellent written and spoken English communication skills
- Applicants must be willing to work in an office-based setup
- Applicants must be willing to work in Marquee Mall, Angeles City Pampanga
- Willing to work during Manila night hours (shifting schedules) and weekends
Primary Duties and Responsibilities:
- Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
- Create a genuine connection with our customers, and identify customer concerns and needs proactively.
- Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
- Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
- Stay up to date on all relevant company and product updates and information
WHAT WE OFFER:
- Career advancement opportunities
- Fun environment
- Great rewards and recognition program
- Monthly performance incentives
How to apply
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