Customer Service Representative (Voice)

SPLACE BPO


Date: 2 weeks ago
City: Davao
Contract type: Full time
About The Job Customer Service Representative (Voice)

Speak Success into Every Call: We're hiring Customer Service Voice Representatives to be the voice of excellence. Your primary responsibilities will include handling inbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Others

  • Rate: 150 PHP/hour
  • HMO: After 6 months
  • Work set-up: Office-based
  • Weekly workload: 40hrs/week

Key Responsibilities

  • Professionally handle a volume of incoming calls, ensuring each customer receives prompt and effective resolution.
  • Act as a knowledgeable resource, providing accurate information about our products, services, and policies.
  • Identify and escalate priority issues to the appropriate channels for resolution.
  • Document customer interactions and details accurately in our system for future reference.
  • Strive to meet and exceed customer service performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications

  • At least 1 year of experience in a customer support role specifically calls
  • Excellent Communication Skills: Exceptional verbal communication is essential for success in this role.
  • Customer-Centric Mindset: A genuine passion for customer service and the ability to empathize with customers' needs and concerns.
  • Comfortable working in a fast-paced environment and adaptable to evolving customer service processes.
  • Proven ability to analyze information, identify issues, and provide effective solutions to ensure customer satisfaction.
  • Collaborate effectively with colleagues and other departments to deliver a seamless customer experience.
  • Basic proficiency in using customer service software, CRM systems, and other relevant tools.
  • Willingness to work in shifts, including evenings and weekends, as required by the business needs.

Join our dynamic team and be a crucial part of delivering exceptional service to our customers. If you're passionate about providing top-notch customer experiences through your voice, we want to hear from you! Apply now and embark on a rewarding journey with us.

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