Customer Service Representative (Technical Support)
TapTalent.ai
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We are looking for a dedicated and knowledgeable Customer Service Representative to join our technical support team. The ideal candidate will have a strong background in customer service and technical troubleshooting, ensuring customer satisfaction while resolving issues effectively.
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Customer Service Representative (Technical Support)
What You'll Do
Answering tickets focusing on consumer products and service questions;
Suggesting information about other products and services;
Tier 1 & 2 customer support;
Maintains customer records by updating account information. Overall
knowledge base and data management.
Resolves product or service problems by clarifying the customer's complaint;
Inquiring on the cause of the problem; Selecting and explaining the best solution to solve the problem if possible; Expediting correction or adjustment; following up to ensure resolution;
What We’re Looking For
Aleast 2 years of customer service and technical support experience
Has a background in billing/invoices
Has an average to excellent English communication skills
Open for a Midshift/Nightshift schedule
Can start as soon as possible
Ready to make an impact? Apply now and let’s grow together!
#PHhiring #hiringcustomerservicerepresentative #hiringtechnicalsupport #technicalassistance #ticketingsytem #emailsandchat #nonvoice #bpohiring #workonsite #startasap
Location: Pasig, Philippines
Work Mode: Flexible office & remote
Role: Customer Service Representative (Technical Support)
What You'll Do
Answering tickets focusing on consumer products and service questions;
Suggesting information about other products and services;
Tier 1 & 2 customer support;
Maintains customer records by updating account information. Overall
knowledge base and data management.
Resolves product or service problems by clarifying the customer's complaint;
Inquiring on the cause of the problem; Selecting and explaining the best solution to solve the problem if possible; Expediting correction or adjustment; following up to ensure resolution;
What We’re Looking For
Aleast 2 years of customer service and technical support experience
Has a background in billing/invoices
Has an average to excellent English communication skills
Open for a Midshift/Nightshift schedule
Can start as soon as possible
Ready to make an impact? Apply now and let’s grow together!
#PHhiring #hiringcustomerservicerepresentative #hiringtechnicalsupport #technicalassistance #ticketingsytem #emailsandchat #nonvoice #bpohiring #workonsite #startasap
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