Customer Service Representative - Seller

SMDC


Date: 5 days ago
City: Pasay
Contract type: Full time

JOB SUMMARY

This role will handle seller inquiries, resolve issues, and provide guidance to sellers on various aspects of selling, including account management, project inquiries, and other inquiries regarding their commissions, sales funds & other related concerns.


DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for sellers, offering timely and comprehensive support via email, walk-in, and over phone.

• Assist sellers with account setup & basic troubleshooting (online accounts), pricing, and other platform-related tasks

• Collaborate with cross-functional teams, including project development, operations, and finance, to address seller concerns and

implement solutions.

• Document all seller interactions, including inquiries, resolutions, and feedback, in our CRM system / data base.

• Identify trends or patterns to proactively address potential issues and opportunities for improvement.

• Stay informed about updates, policy changes, and trends affecting sellers, and communicate relevant information effectively to SRTD Training.

• Provide input and suggestions for improving the seller support process, tools, and resources to enhance overall efficiency and effectiveness.


JOB QUALIFICATIONS AND SKILLS REQUIRED

  • Bachelor’s degree
  • Good communication skills
  • With customer service experience

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