Customer Service Representative (Dayshift)

Position: Customer Service Representative (Dayshift)

Location: MOA, Pasay

Work Setup & Shift: Onsite | Dayshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your role

As a Customer Service Representative (Dayshift), You Will

• Answering customer service queries via phone and email
• Maintaining a high standard of customer service at all times
• Working proactively as part of a team to ensure all phone calls are answered, handled, and recorded on the system
• Following customer service policies and procedures
• Prioritizing complaints and ensuring all queries are followed up on and recorded in Zendesk
• Liaising with various internal departments, stores, and fulfillment centers
• Providing information about the product line, prices, delivery times, online orders, and promotional services
• Performing other ad hoc duties as they arise
  
  

What You Need:

Non-negotiables

• At least a year of experience in the customer service industry/BPO
• Excellent interpersonal and communication skills (both written and verbal)
• Being a team player
• Having a passion for customer service and a drive to improve processes and service
• Proficient user of Microsoft Office and Zendesk
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*Terms & conditions apply