Customer Service Representative – Retail Account (BPO Industry)
Metacom Careers
Date: 4 hours ago
City: Makati City
Contract type: Full time
Location: Makati, Marikina, Santa Mesa
Employment Type: Full-time | On-site
About The Role
Were seeking enthusiastic and customer-oriented individuals to join our expanding team as Customer Service Representatives for our Retail Account. If you enjoy assisting customers, resolving concerns, and thriving in a dynamic environment, this is your chance to build a rewarding career in the BPO industry.
Key Responsibilities
Apply today your success story starts here!
Employment Type: Full-time | On-site
About The Role
Were seeking enthusiastic and customer-oriented individuals to join our expanding team as Customer Service Representatives for our Retail Account. If you enjoy assisting customers, resolving concerns, and thriving in a dynamic environment, this is your chance to build a rewarding career in the BPO industry.
Key Responsibilities
- Handle inbound and/or outbound customer calls, chats, or emails related to retail products and services.
- Assist customers with order inquiries, billing, returns, product availability, and account issues.
- Provide accurate and timely information to ensure excellent customer satisfaction.
- Document customer interactions and feedback accurately in the system.
- At least High School Graduate / Senior High Graduate / College Level.
- With or without BPO experience (training will be provided).
- Good English communication skills (both written and verbal).
- Strong customer service orientation and active listening skills.
- Willing to work on shifting schedules, weekends, and holidays.
- Basic computer navigation and typing skills.
- Up to 15,000 Sign-On Bonus!
- Paid training and opportunities for continuous career development.
- Health insurance, leave benefits, and other perks.
- Fun, supportive, and dynamic work environment.
Apply today your success story starts here!
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