Customer Service Representative (PH)

Wing Assistant


Date: 23 hours ago
City: Remote
Contract type: Full time
Remote
Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

  • Manage inbound and outbound calls
  • Resolve customer concerns effectively and efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep records of customer interactions, process and update customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Ad hoc tasks


Qualifications:

  • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details
  • Able to work on a graveyard shift


Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps


Benefits:

  • Health Insurance (HMO)
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay


Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package (with HMO):

  • Entry Level (1-3 years of experience): Up to PHP 31,000
  • Intermediate Level (3-5 years of experience): Up to PHP 42,000
  • Expert Level (5+ years of experience): Up to PHP 53,000


Please note:

  • Only qualified candidates will be invited to take the assessment & scheduled for an interview
  • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website
  • You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Branding Designer (Remote - PH)

DotYeti Design, Remote
7 hours ago
Please note: This position is for the mid shift (4 PM - 12 AM PHT), so flexibility with working hours is essential.As a Senior Branding Designer at DotYeti, you will collaborate with other designers to create effective and eye-catching images and campaigns to increase our customer base. Your job duties also include developing graphics both for print and digital platforms...

Level 3 Service Help Desk | MSP Experience

Staff Domain, Remote
20 hours ago
Job Summary:You will establish yourself as valued member of our Managed Services Team with the flexibility to work remotely. You will be responsible for 3rd Level Support requests when we get them escalated from our experienced Service Desk Team.The Role:To meet our growing demand, we have several places available for motivated Service Desk personnel to join our enthusiastic team. You...

Accounting Specialist - Remote (Philippines)

Talentek by Hubtek, Remote
23 hours ago
Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds...