Customer Service Representative - Onsite (Pooling)

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in customer experience, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need!
ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist.
In this role, you will provide customer support for our client’s premium home appliance warranty program. You will help customers eliminate the stress and hassle related to home maintenance services. We need individuals with at least 1 to 2 years’ experience with a strong focus on customer support who can think positively, solve problems, and deliver friendly, effective solutions.
What you will do as a Customer Care Specialist

• Follow-up with customers, contractors, and/or business partners to ensure customer service issues are resolved
• Discuss covered and non-covered items on calls, including out-of-pocket costs
• Send emails and collaborate with departments for customer support
• Manage recalls and open dispatch tickets
• Respond to customer emails and phone calls

• Attempt to retain dissatisfied customers
• Serve as the initial point of contact for the Home Warranty Campaign
• Answer customer questions about coverage limits and account changes
• Process billing inquiries and payments
• Handle pre-appointment work orders

What We're Looking For

• At least High School or equivalent
• 1+ year of experience in a call center or customer support role.
• Strong English communication skills
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.
• Must be willing to work onsite

What We Offer

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!)
• Group life insurance for peace of mind
• Paid time off (PTO) – Because work-life balance matters
• Outstanding career growth opportunities – Learn, advance, and develop your career
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential
• Free meal for onsite employees
  

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience
• Personal Accountability – We do the right thing and own our actions
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve
• Hungry – We bring passion, energy, and drive to everything we do
• Happy & Healthy – We believe in balance, well-being, and a positive workplace

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Come join our team and see why ClearSource is an employer of choice.
Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City