Customer Service Representative (Non - Voice Account Offer)
TORCH Solutions
Date: 2 weeks ago
City: Bacolod City
Contract type: Full time
This is an exciting opportunity to join as a Customer Service Associate in our Bacolod city office. As a Customer Service Associate, you will be responsible for providing high-quality support and assistance to our clients through non-voice channels such as email, chat, and social media. This is a full-time role within our dynamic and fast-paced call centre environment.
What you'll be doing
Responding promptly and effectively to customer inquiries and requests through various communication channels
Providing accurate and helpful information to customers to resolve their issues
Documenting customer interactions and maintaining detailed records
Identifying opportunities to improve customer experience and providing feedback to the team
Collaborating with cross-functional teams to ensure seamless customer support
Adhering to company policies, procedures, and quality standards
What we're looking for
Excellent customer service and communication skills, with the ability to effectively interact with customers through non-voice channels
Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries
Proficiency in English, both written and verbal
Ability to work in a fast-paced, deadline-driven environment and multitask effectively
Demonstrated experience in a customer service or call centre role, preferably in a similar industry
What we offer
Benefits
We are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Some of the key benefits include:
Competitive salary and performance-based bonuses
Comprehensive health insurance coverage
Opportunities for career development and advancement
Flexible work arrangements and a comfortable work environment
Team-building activities and social events
If you are passionate about customer service and looking for an opportunity to grow with a dynamic organisation, we encourage you to apply now.
What you'll be doing
Responding promptly and effectively to customer inquiries and requests through various communication channels
Providing accurate and helpful information to customers to resolve their issues
Documenting customer interactions and maintaining detailed records
Identifying opportunities to improve customer experience and providing feedback to the team
Collaborating with cross-functional teams to ensure seamless customer support
Adhering to company policies, procedures, and quality standards
What we're looking for
Excellent customer service and communication skills, with the ability to effectively interact with customers through non-voice channels
Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries
Proficiency in English, both written and verbal
Ability to work in a fast-paced, deadline-driven environment and multitask effectively
Demonstrated experience in a customer service or call centre role, preferably in a similar industry
What we offer
Benefits
We are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Some of the key benefits include:
Competitive salary and performance-based bonuses
Comprehensive health insurance coverage
Opportunities for career development and advancement
Flexible work arrangements and a comfortable work environment
Team-building activities and social events
If you are passionate about customer service and looking for an opportunity to grow with a dynamic organisation, we encourage you to apply now.
How to apply
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