Customer Service Representative | Night Shift | Onsite | Up to 35K

Job Title: Customer Service Representative

Company: GOTEAM

Location and Workplace: IT Park, Cebu City, Philippines (Onsite)

Schedule: Shift starts between 9PM to 3AM and ends between 6AM to 12NN

Salary: PHP 18K - PHP 35K total monthly package (based on experience)

Immediate Start Available – Interview Now!

Summary

We are looking for 200 dedicated Customer Service Representatives to join our night shift team. The ideal candidates should possess a solid background in the BPO industry, specifically in telecommunications. They will be responsible for efficiently addressing customer inquiries and resolving complaints.

About The Job

Key Duties:

• Handle customer inquiries and complaints effectively.
• Provide accurate, valid, and complete information to customers.
• Build and maintain strong customer relationships through open communication.
• Keep accurate records of customer interactions and process accounts.
  
  
  

Skills And Experience

Essential Skills:

• Strong English verbal and written communication skills.
• Customer service-oriented.
• Excellent problem-solving skills and attention to detail.
  
  
  

Qualifications

• Graduate of any degree.
• Minimum of 6 months call center experience (preferably in TELCO accounts).
• Open to fresh graduates with excellent communication skills.
• Ability to work on holidays, weekends, and shifting schedules.
• Willingness to work onsite in IT Park on night shifts.
  
  
  

Your Benefits

• Sign-on bonus of P30,000 paid after the first week of employment - conditions apply.
• Opportunity to earn a Performance bonus of up to P56,000.
• We don’t just give you a laptop; we give you an extra monitor—because two screens are better than one.
• A copy of “Little Black Book for Stunning Success” to keep you inspired.
• HMO coverage from day one—not just for you, but also for a dependent (private room benefits included).
• Access to legal and financial advice for you and your family.
• Salary finance platform for personal loans.
• P1,000,000 life insurance coverage.
• 10 days of leave right off the bat, increasing to 15 days after just one year.
• Welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• Referral bonuses that can take you on a trip for two to Bali.
  
  
  

Your Family’s Benefits

• Mental health support for your family, 24/7.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family.
• Personal invites to family events, with prizes up for grabs.
  
  
  

About Us

Company Name: GOTEAM

Achievements

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.
  
  
  

Culture

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm.

Mission

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location:

Headquartered in the Philippines, with ambitious plans to expand globally by 2025.

Work Set-up

Office