Customer Service Representative - Melton

• We are a customer and community focused network of branch colleagues
  
  

We are seeking an enthusiastic customer service professional to join our Melton branch team

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

26.50 hours per week

• Monday: 10.30am - 4.30pm
• Tuesday: 12.00pm - 4.30pm
• Wednesday: 12.00pm - 4.30pm
• Thursday: 9.30am - 4.30pm
• Friday: 10.30am - 4.00pm
  
  

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.

See yourself in our team

As the Customer Service Representative in our Melton Branch, you’ll:

• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking option
  
  

We’re Interested In Hearing From People Who Have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
  
  

If this role matches your experience and career goals, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 20/01/2025