IT Helpdesk Support
Apollo Technologies ltd
Date: 1 week ago
City: Davao
Contract type: Full time
General Job Description
1, Education: A bachelor's degree in computer science, information technology, or any related field.
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers.
1, Education: A bachelor's degree in computer science, information technology, or any related field.
- Technical Knowledge: A strong understanding of computer hardware, software, and operating systems. Knowledge of common software applications and troubleshooting techniques.
- Customer Service Skills: Excellent customer service and communication skills
- Problem-Solving: The ability to diagnose and solve technical problems efficiently.
- Attention to Detail: Detail-oriented to accurately assess and address technical issues.
- Teamwork: Collaboration with other IT professionals and departments.
- Time Management: Efficiently managing support requests and ensuring timely resolution.
- Adaptability: Stay up-to-date with the latest technologies and solutions.
- Problem Tracking: Familiarity with helpdesk ticketing systems for tracking and managing support requests.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Reports Analyst II
Alorica,
Davao
4 days ago
Duties & Responsibilities Work collaboratively with the leadership team to understand goals and objectives related to the user experience needs as well as opportunities for process improvement and efficiencies. Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information. Confers with persons originating, handling, processing, or receiving reports to identify problems and...
Subject Matter Expert
Concentrix,
Davao
1 week ago
Job Title:Subject Matter ExpertJob DescriptionSMEs are responsible for providing expert level knowledge and advice on a particular are, acting as resource to others within the program.Location:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for...
Global NOC Engineer
BSO,
Davao
1 week ago
RoleThe Service Assurance Team is at the heart of BSO, ensuring that the services the customers have bought are delivered and maintained to the highest levels of availability and quality. This involves dealing with our customers and suppliers on a day to day basis ensuring we exceed expectations across the board. The primary responsibility of the roles is to drive...
