Customer Service Representative (Gaming Account)
Helpware
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Job Description
We are looking for a Customer Service Representative to assist customers on our gaming account. You will handle customer inquiries via Intercom, using predefined responses for common issues and escalating complex concerns when necessary.
Responsibilities
We are looking for a Customer Service Representative to assist customers on our gaming account. You will handle customer inquiries via Intercom, using predefined responses for common issues and escalating complex concerns when necessary.
Responsibilities
- Respond to customer inquiries through live chat.
- Use provided canned responses to resolve common issues.
- Escalate complex cases to the appropriate team.
- Maintain a friendly and professional tone in all interactions.
- Stay updated on platform policies and features.
- Strong English communication skills (written).
- Experience in customer support or a related field is a plus.
- Ability to multitask and handle multiple chats efficiently.
- Flexible and adaptable to changing schedules.
- Interest in gaming is an advantage.
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