Customer Service Representative for Automotive Parts & Panel Boards

CUSTOMER SERVICE REPRESENTATIVE
As a well-established, Australian-based Advertising and Marketing company and provider of outsourced staff, we are looking for CUSTOMER SERVICE REPRESENTATIVE to join our growing team in our Cagayan de Oro City office. Be part of an organization that values a great culture and fantastic people. If you are positive, with a great attitude and a willingness to grow and succeed, then we want you! Local people, providing global results.

We are searching for a Customer Service Representative who loves to help others, someone who is passionate about assisting customers across every stage of their shopping experience, providing exceptionally friendly & thorough service with a positive, caring & calm approach.

Duties:

• Provide exceptional customer service to customers, over the phone, via email and online.
• Processing of sales orders.
• Demonstrate strong product knowledge and provide advice to solve customer requests.
• Complete and coordinate all associated paperwork, record keeping and updating the internal CRM systems.
• Identify and resolve customer concerns, with timely follow up on all client contact.
• Oversee inventory, stock takes & inwards & outwards goods.

Skills and Experience:

• Previous experience in parts quoting, sales and customer service within the automotive industry, particularly in an auto parts store or panel shop environment.
• In-depth knowledge of automotive panels, doors, fenders and related parts, including their functions, compatibility and pricing.
• Excellent communication skills with the ability to effectively interact with customers, panel beaters and suppliers.
• Proficiency in using computerized parts catalogue systems and quoting software.
• Strong organizational skills with the ability to prioritize tasks and manage multiple requests simultaneously.
• Excellent English communication skills, written and verbal.
• Attention to detail and accuracy in quoting processes and order fulfillment.

Do you have these qualities:
● Passionate
● Willingness to learn
● Energetic
● Great work ethic
● Positive
● Disciplined
● Reliable
● Follows through
● Great communicator

Ad On Group is known for:
● Above average remuneration
● Health care benefits
● Extra leave entitlements
● Flexible arrangements
● International travel
● Staff conferences
● Weekly catered lunches
● A great culture

Salary & Other Benefits:
● Salary is commensurate with experience
● Annual/Sick Leave
● Birthday Leave
● Monthly Lunch & Weekly Snacks

Whilst the above qualifications and experience is important to us, what's more important is the type of person you are. If you are a positive, 'can do' person please don't waste this opportunity to flourish. Submit your CV at [email protected] and let's get together!

Job Type: Full-time

Pay: Php15,000.00 - Php18,000.00 per month

Benefits:

• Health insurance
• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Cagayan de Oro City, Misamis Oriental: Reliably commute or planning to relocate before starting work (Required)

Experience:

• auto parts or car panels: 1 year (Required)