Customer Service for Retail (Seasonal Account Offer)

Talent Outsourcing Channel Solutions


Date: 1 day ago
City: Cagayan de Oro
Contract type: Full time

About the role

As Customer Service Representative, you'll play a key role in providing exceptional customer service to our retail clients. This full-time, temporary role is based in Cagayan de Oro, Misamis Oriental and will involve handling inbound customer inquiries and queries. If you have a passion for customer service and thrive in a fast-paced environment, this is an excellent opportunity to showcase your skills.

What you'll be doing:

  • Handling inbound customer calls and responding to queries in a friendly and professional manner
  • Providing information about products, services and account details to customers
  • Resolving customer issues and complaints in a timely and efficient way
  • Updating customer records and database information as needed
  • Adhering to quality and compliance standards at all times
  • Contributing to a positive team environment and supporting your colleagues

What we're looking for:

  • Previous customer service or call centre experience, ideally in a retail or sales environment
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and critical thinking skills to resolve customer queries effectively
  • Familiarity with customer service software and databases
  • A flexible and adaptable approach to work, able to thrive in a dynamic environment
  • A commitment to providing outstanding customer service and upholding company values

We're committed to supporting our employees and helping them develop their careers. In addition to a competitive salary, you'll enjoy benefits such as:

  • Opportunities for skills development and training
  • A fun and energetic work culture with regular team activities
  • Discounts on a range of products and services
  • Comprehensive health insurance and wellness programmes

If you're ready to join a dynamic and growing company, apply now to become our next Customer Service Representative.

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