Customer Service Representative [Filipino Account]
Flash Express
Date: 14 hours ago
City: Taguig
Contract type: Full time
Handle routine to complex transactions over the phone, ensuring timely and accurate processing.
Research and resolve routine to moderately complex issues and inquiries, escalating more difficult cases to senior representatives as needed.
Perform account maintenance tasks, generate reports, and assist with project-based work.
Respond to and resolve escalated inquiries and complaints that require special handling, including those referred by management, committees, external agencies, or other departments.
Act as an intermediary to help resolve disputes, including negotiating and facilitating settlements when necessary.
Accurately document identified risks and issues to ensure transparency and proper follow-through.
Refer cases or recommendations that exceed authority limits or cannot be resolved to management for further review.
Qualifications
Bachelors degree in Business Administration, Communications, Marketing, Hospitality Management, or any related field is preferred but not required.
Senior High School graduates with relevant experience are encouraged to apply.
Minimum of 1 year experience in a customer service role or a related field.
Strong verbal and written communication skills.
Ability to handle complex inquiries and resolve issues professionally and efficiently.
Proficient in using customer service tools and systems (e.g., CRM software).
Excellent problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Research and resolve routine to moderately complex issues and inquiries, escalating more difficult cases to senior representatives as needed.
Perform account maintenance tasks, generate reports, and assist with project-based work.
Respond to and resolve escalated inquiries and complaints that require special handling, including those referred by management, committees, external agencies, or other departments.
Act as an intermediary to help resolve disputes, including negotiating and facilitating settlements when necessary.
Accurately document identified risks and issues to ensure transparency and proper follow-through.
Refer cases or recommendations that exceed authority limits or cannot be resolved to management for further review.
Qualifications
Bachelors degree in Business Administration, Communications, Marketing, Hospitality Management, or any related field is preferred but not required.
Senior High School graduates with relevant experience are encouraged to apply.
Minimum of 1 year experience in a customer service role or a related field.
Strong verbal and written communication skills.
Ability to handle complex inquiries and resolve issues professionally and efficiently.
Proficient in using customer service tools and systems (e.g., CRM software).
Excellent problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
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