Customer Service Representative | Earn as much as 24K* | Bacolod

Reminder: We will not in any way collect any sum of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our Organization.

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.

The details.

We are a financial account that was found in 1999 by prepaid debit industry pioneers, we serve millions of Americans nationwide by giving them access to innovative payment products offering convenience, security, and freedom to do more with their money. It is one of the leading prepaid and debit card providers in the United States We focus on the financial empowerment of our consumers.

Day-to-day responsibilities:

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

• With or without BPO experience
• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
• Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

The Perks.

What's waiting for you:

• 8 Hour Shift
• Free Shuttle Services
• Monthly Meal Allowance
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Merchant Partner Discounts
• Free Learning and Development Training Courses
• Internal Movement Opportunities
• Employee Wellness Assistance Program
• Loan Assistance
• Day 1 HMO Coverage
• HMO Premiums for Dependents
• Group Life Insurance
• Resignation / Retirement Benefit
• Performance Incentive Scheme (Agents)
• Annual Merit Increase
• Tenure Based Cash Incentive
• 13th Month Pay

...and more exciting experience and perks in store

Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications. Please prepare and bring your updated resume and Government IDs available.

Site Address:

2nd Floor Veranda (beside Kenny Roger's and above Starbucks)

Ayala Malls Capitol Central, Gatuslao Street, Bacolod City