Customer Service Representative - Clark
Asurion
Date: 3 weeks ago
City: Mabalacat City
Contract type: Full time
The customer service expert is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet or exceed client metric obligations
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Completed at least 2 years (82 units)in college. High School graduates are welcome to apply
- With at least 2 years of BPO customer service work experience
- Minimum 6 months of BPO sales experience (voice)
- Able to understand the different accents and able to speak clearly using a neutral accent
- Excellent online communication skills including spelling, grammar, tone, and professionalism
- Strong teamwork skills
- Ability to maintain a positive attitude
- Demonstrate a good cultural fit against company values and beliefs
- Prepared to actively work as part of a team
- Able to meet challenges and can handle stressful situations
- Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset
- Ability to multi-task proficiently for sustained periods of time
- Ability to understand Asurion websites from a customer’s perspective
- Highly developed sense of integrity and commitment to operational excellence
- Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management
- Adaptable and willing to learn new technologies
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