Customer Service Representative (Blended Account - Dayshift)

Please apply only if you meet and can commit to the following requirements:

• Work Arrangement: Full-time, onsite at St. Francis Square Building, Ortigas, Pasig City
• Position Level: Entry-level
• Compensation: Php 23,000 to Php 25,000 package (strictly non-negotiable)
• Work Schedule: Early shift, 8:00 AM to 5:00 PM (Manila Time)
• Start Date: Must be available to start immediately
• Employment History: Stable work background; not suitable for frequent job changers.
  
  

Position Summary:

The Customer Care Officer/Associate plays a vital role in delivering exceptional service to customers. As part of a small and supportive call team, you will manage incoming calls, respond to email inquiries, and carry out general administrative tasks. You will be the first point of contact for many customers, so a friendly, professional, and solutions-focused approach is essential.

Account/Campaign: Family-owned waste management and recycling company.

What You'll Do

• Answer and manage incoming phone calls, take bookings, and respond to customer inquiries professionally and efficiently.
• Monitor and action the company inbox, responding to booking requests, queries, and directing emails as required.
• Accurately input customer data, service requests, and updates into company systems. We use Wastedge, SharePoint, Microsoft 360.
• Reschedule bookings around public holidays and service interruptions.
• Collaborate with the team to ensure smooth and timely communication with internal departments.
• Assist with general administration tasks as needed, supporting overall workflow and customer satisfaction.
• Maintain a high standard of customer service in line with company values and policies.
  
  

What We're Looking For

• At least 2 years experience in customer service or call centre environment (waste management or logistics industry experience is highly regarded).
• Strong verbal and written communication skills.
• Ability to manage a busy inbox and respond in a timely, accurate, and friendly manner.
• Competent in using Microsoft Office (Outlook, Word, Excel) and ability to quickly learn in-house systems.
• Excellent time management and organisational skills.
• A collaborative, team-first attitude with a willingness to pitch in and help others.
• Ability to stay calm under pressure and resolve issues professionally.
  
  

Ready to deliver exceptional customer experiences? Apply now and join our team!

#phhiring #customerservicerepresentative #bpo #csr #callcenter #agent #voice #nonvoice #blendedaccount #dayshift #onsite #startasap