Customer Service Representative
1840 & Company
Date: 1 day ago
City: Remote
Contract type: Part time
Remote
Job Details
Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
Collaborate with other departments to resolve complex issues and escalate cases when necessary.
Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
Assist with processing returns, exchanges, and refunds, adhering to company policies.
Identify recurring issues and suggest process improvements to enhance the customer experience.
Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
Salary & Benefits
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
- Employment Type: Part-Time Contractor
- Department: Customer Service/Support
- Job Level: Intermediate
- Experience: 3 Years
- Education: Diploma
Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
Collaborate with other departments to resolve complex issues and escalate cases when necessary.
Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
Assist with processing returns, exchanges, and refunds, adhering to company policies.
Identify recurring issues and suggest process improvements to enhance the customer experience.
Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
Salary & Benefits
- Pay: Hourly, $ 3.00 – 4.00
- Benefits:
- Break: Paid, 60 mins
- Monday: 22:00 - 07:00
- Tuesday: 22:00 - 07:00
- Wednesday: 22:00 - 07:00
- Thursday: 22:00 - 07:00
- Friday: 22:00 - 07:00
- Tech Requirements: Windows or Mac
- Language: English
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
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