Customer Service Representative

Helpware


Date: 10 hours ago
City: Taguig
Contract type: Full time
Job Responsibilities

  • Analyze Client’s reviews on each platform (Google Workspace Marketplace, App Store, Play Store, Chrome Web Store, G2, Trustpilot & Capterra)
  • Respond to the general reviews, acknowledge their feedback, and either thanks them or tell them where to get help, make it personal.
  • Export the reviews you think we need to review or are concerning
  • Put them into a spreadsheet so we can discuss the answers
  • Use of Slack as a tool for notification and communication to client/manager
  • Based on the client’s/manager’s shared answers, you are responsible for responding to the reviews discussed in a timely manner
  • Attends bi-weekly report and discusses the ff.
  • What the most common issues are
  • Our average review score on each platform
  • Any recurring feedback
  • Any particularly good/bad feedback

Requirements

  • High School Graduate
  • Must be at least 18 years of age
  • 1+ Years of work experience in a back-office program
  • Strong analytical and organizational skills
  • Basic computer skills
  • Average communication skills
  • Able to work well with other departments
  • Engage customers professionally and friendly
  • Excellent people skills/customer service
  • Adherence to daily/weekly/monthly KPIs to achieve client satisfaction
  • Ability to create excellent customer relationships
  • Ability to multi-task

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