Customer Service Representative

Talent Outsourcing Channel Solutions


Date: 1 day ago
City: Cagayan de Oro
Contract type: Full time
Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or chat
  • Provide accurate information and solutions to customer concerns
  • Assist customers in navigating products/services, troubleshooting issues, and placing orders
  • Maintain a high level of customer satisfaction through effective communication and problem-solving
  • Collaborate with internal teams to address customer needs and escalate complex issues when necessary
  • Follow company guidelines and procedures to uphold service standards

Compensation

  • Salary: Up to 17,000 PHP
  • Night differential
  • Allowance
  • Complete Government Benefits
  • Free HMO + Leave
  • Exciting Performance Bonuses

*Additional benefits will be discussed during the Job Offer.*

Schedule: SHIFTING

Work set-up: ONSITE

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