Customer Service Representative
Brilliance.com
Date: 2 weeks ago
City: Cebu City
Salary:
₱30,000
-
₱45,000
per month
Contract type: Full time
Are you driven to create dazzling customer experiences?
Do you thrive in fast-paced settings where your sharp communication skills and eye for detail truly shine? If you're ready to turn moments into memorable experiences, we want YOU on our brilliant team.
In this role, you’ll be the voice of our brand—engaging with customers over the phone, providing world-class support, and offering thoughtful, solutions-focused service for our luxury products.
Key Responsibilities
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Do you thrive in fast-paced settings where your sharp communication skills and eye for detail truly shine? If you're ready to turn moments into memorable experiences, we want YOU on our brilliant team.
In this role, you’ll be the voice of our brand—engaging with customers over the phone, providing world-class support, and offering thoughtful, solutions-focused service for our luxury products.
Key Responsibilities
- Handle customer calls with professionalism and a focus on solutions.
- Provide knowledgeable support for luxury products.
- Use CRM tools to manage customer interactions efficiently.
- Collaborate using Slack and GSuite for smooth internal communication.
- Enthusiasm and passion for delivering excellent customer service.
- Excellent written and spoken English.
- Familiarity with CRM systems, Slack, and GSuite is a plus.
- $550-$800 per month
- Earliest start 9:00 AM / latest end time 8:30 PM EST
- M-F, weekends off
- Permanent Remote
- Attendance Bonus
- Performance Bonus
- 13th Salary (after completing one year)
- Paid Christmas, NY, Easter Off + 5 Days PTO
- Job Stability: Over 35 years of market success, offering long-term security.
- Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
- Be part of a growing, innovative company in the fine jewelry industry.
- Competitive opportunities for skill development and career advancement.
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
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