Customer Service Representative
MicroSourcing
Date: 14 hours ago
City: Pasay
Contract type: Full time
Job Profile Form
Hiring Profile
Job Title/Position
Customer Service Representative
Reporting Manager
Team Leader
Job Responsibilities
Describe the job role and the day-to-day tasks involved.
The CSR Will Be Assigned The Following Task Below
non-negotiable)
Requirements
Describe the qualifications the staff must have in terms of skills and capabilities.
Hiring Profile
Job Title/Position
Customer Service Representative
Reporting Manager
Team Leader
Job Responsibilities
Describe the job role and the day-to-day tasks involved.
The CSR Will Be Assigned The Following Task Below
- Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
- Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
- Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
- Process data entry work for new accounts, sites, and other requests.
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
- Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
- Escalate questions and issues to supervisor.
non-negotiable)
Requirements
- Clear and articulate verbal and written English communication skills.
- Very good level of computer literacy
- Experience in front of house contact centre setup and so as back-office admin work preferred.
- Showcasing or is possessing a positive attitude.
Describe the qualifications the staff must have in terms of skills and capabilities.
- Bachelor’s degree preferred but not required.
- Australian, New Zealand, and UK account experience is preferred but not required.
- Experience in in problem solving, decision making, and conflict resolution.
- Ability to work independently and as part of a team.
- Excellent time management skills and ability to prioritize work efficiently.
- Efficient multitasking and prioritization abilities in a fast-paced environment.
- Strong Customer Service focus.
- Willing to work on a shifting schedule.
- Must be from within 60 to 90 minutes away from the office.
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