Customer Service Representative
MicroSourcing
Date: 2 weeks ago
City: Pasay
Contract type: Full time
Job Profile Form
Hiring Profile
Job Title/Position
Customer Service Representative
Reporting Manager
Team Leader
Job Responsibilities
Describe the job role and the day-to-day tasks involved.
The CSR Will Be Assigned The Following Task Below
non-negotiable)
Requirements
Describe the qualifications the staff must have in terms of skills and capabilities.
Hiring Profile
Job Title/Position
Customer Service Representative
Reporting Manager
Team Leader
Job Responsibilities
Describe the job role and the day-to-day tasks involved.
The CSR Will Be Assigned The Following Task Below
- Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
- Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
- Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
- Process data entry work for new accounts, sites, and other requests.
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
- Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
- Escalate questions and issues to supervisor.
non-negotiable)
Requirements
- Clear and articulate verbal and written English communication skills.
- Very good level of computer literacy
- Experience in front of house contact centre setup and so as back-office admin work preferred.
- Showcasing or is possessing a positive attitude.
Describe the qualifications the staff must have in terms of skills and capabilities.
- Bachelor’s degree preferred but not required.
- Australian, New Zealand, and UK account experience is preferred but not required.
- Experience in in problem solving, decision making, and conflict resolution.
- Ability to work independently and as part of a team.
- Excellent time management skills and ability to prioritize work efficiently.
- Efficient multitasking and prioritization abilities in a fast-paced environment.
- Strong Customer Service focus.
- Willing to work on a shifting schedule.
- Must be from within 60 to 90 minutes away from the office.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounting Services Analyst I - Customer Service/Dispute Resolver
Conduent Business Solutions France,
Pasay
5 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job...
Aircraft Maintenance Technician (H/F) - AIRBUS HELICOPTERS PHILIPPINES INC.
AEROCONTACT,
Pasay
5 days ago
Job Description: Duties & ResponsibilitiesAircraft Maintenance and Servicing Practices as Applicable/Appropriate: Accomplishes Scheduled Maintenance and Servicing of Aircraft’s Airframe, Powerplant Systems and related Components as required and in reference to applicable and current Aircraft’s Maintenance Manuals/ Technical References. Performs Tear Down, Testing, Inspections, Troubleshooting, Repair and Modification (As applicable) Airframe, Powerplant and associated System/Components i.a.w. the Approved /Current/Applicable OEM Maintenance...
Jr. Infosec Officer - Security Risks
TSA Group - Australia,
Pasay
5 days ago
Company DescriptionWho are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and...
