Accounting Services Analyst I - Customer Service/Dispute Resolver

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Requires relevant expertise in a professional, sales, or technical area through formal education.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided.
• College or university degree required or equivalent work experience.
  
  

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.
  
  

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures.
  
  

Business Expertise

• Applies knowledge of business learned through education or experience.
  
  

Impact

• No supervisory responsibilities and limited impact on own work team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.
  
  

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.
  
  

Problem Solving

• Uses existing procedures to solve standard problems.
• Examines information and standard practices to make judgments.
  
  

Interpersonal Skills

• Exchanges information and ideas effectively.
  
  

Responsibility Statements

• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Assists in preparing process dashboards and reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures updated process documentation and desktop procedures are used.
• Ensures guideline adherence and alignment to the standardized process landscape.
• Spearheads quality efforts and guides the quality verifiers team.
• Monitors review progress and alerts the review manager if any concerns are observed.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.