Customer Service Representative

About The Role

TalentPop is one of the fastest-growing agencies in the E-commerce space, actively assisting over 600 E-Commerce brands—including Core Power Yoga, Beyond Meat, and Jaxxon—in assembling excellent solutions for their customer service needs by leveraging top-tier customer service talent from around the world. Experiencing exponential growth (over 600% in the last year), TalentPop is seeking best-in-class Customer Service Agents to join our team and support our clients. This is your chance to join a winning team and one of the fastest-growing companies in the E-commerce ecosystem!

Responsibilities

• Represent and convey your client’s brand/company.
• Create solution-based emails and live chat messages in response to customer tickets/inquiries, and answer phone calls.
• Work independently; manage time and multitask effectively.
• Communicate regularly with clients, teams, and management using Slack and Email.
• Convey solutions and ideas to your clients that will improve their business and customer service experience.
• Attend team meetings to check in with clients and fellow team members.
  
  

Ideal Skills

• Team player who is growth-driven, positive, and open-minded.
• Passion for helping others.
• Passion for learning and self-improvement.
• Committed to working in a long-term position with growth potential.
• Able to work with minimal supervision and still produce great work.
• Committed to showing up each day with a willingness to learn and improve skills.
• Punctual to meetings and willing to contribute and share feedback to help clients and team members.
• Willing to go the extra mile for clients and their customers.
• Solution-driven and provides suggestions whenever questions arise.
• Takes ownership of actions and does not make excuses.
• Willing to accept constructive feedback and improve to be a better version of themselves.
  
  

Qualifications

• Required: At least 1 year of customer service experience preferred.
• Required: Reliable internet connection - 15Mbps upload and download (backup ISP is also required).
• Required: Reliable working PC.
• Strong communication skills – both written and verbal.
• Strong critical thinking skills.
• E-commerce experience is a plus.
• Adaptable to changes in the work environment.
• Competitive and enjoys a fast-paced customer service environment.
• Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required.
• Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required.
• Must be able to communicate via Zoom Video, Phone, Slack, and Email.
• Phone, Email, LiveChat, and SMS support experience is a plus.
• Exceptional time management and organizational skills.