Customer Service Representative
Probe Group
Date: 12 hours ago
City: Taguig
Contract type: Full time
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At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe Group, expect to think differently, challenge the norm and find your purpose.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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- Interact with mobile customers thru voice or livechat channel to provide:
- Accurate information about plans and services
- Assist in activating or cancelling their service
- Help in setting up or updating their account
- Answer basic trouble shooting and billing concerns.
- Obtain complaint details.
- Promote and educate customers about self-service options.
- Record details of customers concern or inquiries and act in accordance to it.
- Ensure that required changes are made to resolve the queries of the customers.
- Refer unresolved and pending customer grievances to the concerned departments for further investigation.
- Review policies and terms to ensure that we resolve issues as per regulations.
- Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
- Cross sell and promote other amaysim products and services
- Adhere to schedules.
- Provide an excellent customer experience to mobile customers.
- Conform withthe account's goals and policies.
Apply Now
At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe Group, expect to think differently, challenge the norm and find your purpose.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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