Customer Service Representative

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, LennorHive, a leading Employer of Record (EOR) firm in the Philippines, is expanding, and we're currently hiring!

Industry: Logistics

Salary Range: ₱25,000 - ₱45,000

Work Setup: Hybrid/WFH

Shift Schedule: Evening Shift

Location: Taguig City

The salary offered depends on your skills, expertise, and evaluation results.

Job Overview

As a Customer Service Representative, you'll be at the forefront of delivering exceptional customer service. You'll engage with clients to understand their needs, provide tailored support, and build strong relationships that foster loyalty and drive business growth.

Key Responsibilities

• Client Experience Enhancement: Work closely with cross-functional teams to deliver a seamless customer journey.
• Client Retention Assurance: Identify and address potential risks to client retention, implementing strategies to build long-term loyalty.
• Client Relationship Management: Develop and maintain strong, personalized relationships with clients, responding to inquiries and resolving issues promptly.
• Client Onboarding: Guide new clients through a seamless onboarding process, ensuring they're well-prepared to leverage our services effectively.
• Client Performance Tracking: Monitor and analyze key metrics to optimize support and service delivery.
• Client Account Oversight: Manage client accounts, delivering tailored, high-quality service to meet each client's specific needs.
  
  

What Our Client Is Looking For

• Bachelor's degree with at least 2 years of experience in customer service, preferably within logistics or shipping
• Strong verbal and written communication skills, with the ability to build rapport and establish trust with clients
• Proven ability to quickly identify and resolve client issues to ensure satisfaction
• Genuine commitment to exceptional customer service, consistently aiming to exceed client expectations
• Highly organized, able to manage multiple tasks and deadlines efficiently
• Familiarity with CRM systems and other relevant software tools
  
  

What We Offer

• Work-from-home setup with 2-3x onsite a month.
• PTO
• Paid holidays
• HMO on Day 1
  
  

Bee Your Own Success Story, Join LennorHive!

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We kindly request your patience as we receive a significant number of applications. Rest assured that our team will provide updates on the status of your application in due course. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.