Customer Service Representative

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Financial Services

Salary Range: ₱26,000 - ₱30,000

Work Setup: Onsite

Shift Schedule: Night Shift

Location: Taguig City

Job Overview

As a Customer Service Representative, you will be the frontline of communication between our company and its customers. Your role is essential in ensuring that every customer interaction is positive, efficient, and professional. You will be responsible for handling inquiries, addressing concerns, and providing solutions in a timely manner, ensuring that each customer receives a seamless and satisfactory experience.

Your Responsibilities

• Respond to inbound customer calls, emails, or chats in a timely and professional manner.
• Address customer inquiries, concerns, and complaints, providing appropriate solutions or escalating issues when necessary.
• Maintain a high level of customer satisfaction by offering personalized service and support.
• Provide accurate information regarding products, services, and company policies.
• Document customer interactions in the system, ensuring all relevant details are captured.
• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
• Assist in maintaining a positive and professional company image through every customer interaction.
• Collaborate with team members and management to continuously improve processes and service quality.
  
  

What Our Client Is Looking For

• 6 months to 1 year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to think critically and resolve issues independently.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Detail-oriented with good organizational skills.
• Ability to handle challenging situations with professionalism and empathy.
  
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.