Customer Service Officer
RCBC
Date: 1 week ago
City: Makati City
Contract type: Full time
Job Summary
- Provides after sales service support for all GTB E-Channel services, After sales servicing would involve onsite visits to client or remote assistance via email or phone. The CS Associate/Officer acts as a point of contact window through GTB, for RCBC Corporate clients.
- Handles and monitors phone calls and emails from internal and external customers in a timely and definitive manner.
- Ensures products and/or Programs are implemented thoroughly to the satisfaction of both internal and external customers.
- Provides guidance to GTB clients through phone, email or online assistance as part of GTB after sales service in order to meet customer experience/satisfaction.
- Provides valuable inputs and support to GTB projects/deals specific to the e-channel platforms that may require some customization for unique requirements.
- Develops and enhances online infrastructure to monitor ageing and fulfillment for both incoming and outgoing communications from and to the inquiring (internal and external) clients.
- Monitors and analyzes data on the turnaround time of enrollments, servicing and investigation items to improve on its handling and resolution of referred items.
- May be tasked to review, analyze product/service volumes and revenues to determine business directions, strategies and action plans
- May be tasked to design, develop, enhance, test and launch GTB Products, specifically online channels for Cash Management Services.
- Performs other functions as may be assigned by GTB Business and Group Heads from time to time
- Perform enrollments and administration setup to enable customers with their chosen echannel platform/s
- 4-Year College Degree preferably with Banking, Product Development, Business, IT or Accounting-related courses
- Not necessary but preferably with experience in Banking, IT or Product Development
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