Customer Service Manager

Best Reliable Resources is a leading provider of customer service solutions, serving a diverse range of clients across various industries. With a strong focus on delivering exceptional service and driving business growth, we are known for our commitment to innovation, teamwork and exceeding our customers' expectations.

Apply now to join our dynamic team and be a part of our continued success!

The Role

You Will Be Responsible For

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 6-10 people.
  
  

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Personal Care & Cosmetics industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard
• You possess strong analytical skills and are comfortable dealing with numerical data
  
  

What's on Offer?

• Flexible working options
• Opportunity within a company with a solid track record of performance
• Fantastic work culture