Customer Service (Fraud/Financial/Banking/Telco Account) | BGC Taguig

Are you ready to make an impact? Join Infosys BPM as a Customer Service Specialist and jumpstart your career!

Key Responsibilities:

• Respond to customer queries and provide assistance with questions and concerns
• Follow up with customers to ensure full resolution of issues
• Run reports to analyze common complaints and problems
• Use knowledge base information to address inquiries and escalate to a supervisor or lead when information is unclear or unavailable

Job Highlights:

• Competitive salary package
• HMO for employee and 2 dependents
• Performance bonus
• Career development opportunities

Qualifications

• At least 1st year completed in college
• Minimum 18 months Customer Service (Fraud/Financial/Banking/Telco Account) BPO work experience
• We are open for High School Graduate with a minimum of 4 years BPO working experience
• Good communication skills
• With no issues working onsite 100% in our BGC, Taguig office
• With no issues working on night shifts, shifting schedule, weekends & holidays

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work Certified

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”