Customer Service Executive

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Job Description

• Send appropriate emails/communication to the stores to resolve customer inquiries and assist in the delivery of orders to customers.
• Responding to email inquiries/SMS/Live Chat from customers who are shopping online for store products and resolving their inquiries.
• Handle inquiries via email from the Customer Care web feedback cases. Updating customers’ accounts with appropriate notes and details after the call.
• Occasional outbound calls to the Australia customer service team and Kmart online stores to coordinate the delivery of the items to the customers.
• Process and respond to customer emails/SMS/Live Chat.
• Escalate the critical issues to the Management, where required.
• Ensuring the process is followed as per the QA guidelines
  
  

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