Customer Service Coordinator

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Coordinator

Location: 1880 Eastwood, Quezon City

Work Setup & Shift: Onsite, Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your role:

As a Customer Service Coordinator, You Will

• Reach out to interested homeowners to introduce services and guide next steps.
• Act as the main contact for all homeowner inquiries via phone, email, text, and chat.
• Explain product benefits, pricing, and the application process clearly.
• Address questions, resolve concerns, and provide updates or underwriting support.
• Assign qualified leads to Account Managers for smooth handover and workload balance.
• Join pilot and conversion projects to enhance customer experience and results.
• Help create and refine SOPs, workflows, and training materials.
• Support new hires through shadowing and sharing best practices.
• Track KPIs and contribute to regular performance reports.
• Conduct quality checks and monitor communications to maintain service standards.
  
  

What You Need

Non-negotiables

• Bachelor’s degree in Business Administration or any related discipline.
• At least one year of experience in customer service, preferably in the financial services industry.
• Excellent written and verbal communication skills for business-to-consumer (B2C) interactions.
• Proficient in using tools such as Google Workspace, Slack, and Salesforce.
  
  

Preferred Skills

• Experience with a Mortgage or HELOC (homeloan) product is a plus
• Demonstrated success in a customer facing role
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply