Customer Service Associate (Voice - Permanent Work From Home Setup)

Newstel is hiring!

We are seeking a highly experienced and professional Customer Service Agent with exceptional English communication skills, proven call center expertise, and a strong sense of integrity. This is a fully remote role that requires a self-motivated, reliable individual who consistently demonstrates proactive behavior, empathy, and professionalism in every customer interaction.

What You’ll Be Doing

• Deliver outstanding customer service via phone, chat, and email.
• Handle customer inquiries, concerns, and requests with efficiency, empathy, and professionalism.
• Provide support with account management, technical troubleshooting, order processing, and other service-related tasks based on account assignment.
• Maintain up-to-date knowledge of company products, services, and procedures to ensure accurate information is shared with customers.
• Ensure timely resolution of customer issues in alignment with service level agreements (SLAs).
• Accurately document customer interactions and update records in the system.
• Adhere to company policies, standard operating procedures, and quality standards in every interaction.
  
  

What We’re Looking For

• Minimum 3 years of experience in a call center or BPO environment with a consistent attendance record.
• Exceptional English communication skills — both written and verbal — with strong grammar and clarity.
• Strong empathy and active listening skills, with the ability to understand and resolve customer concerns effectively.
• Proven ability to work towards defined performance KPIs and consistently meet or exceed targets.
• High level of professionalism, integrity, and accountability in a remote work setting.
• Technologically proficient; able to navigate multiple systems and tools with ease.
• Educational background: High School Graduate (Old Curriculum), SHS Graduate, Vocational/Associate Degree, or College Graduate.
• Proactive, solutions-oriented mindset.
• Demonstrates initiative and a genuine commitment to customer satisfaction.
• Comfortable working independently and managing time effectively in a remote environment.
  
  

Why Newstel?

At Newstel, we don’t just connect brands to customers—we build lasting relationships through authentic and human-first interactions. We believe in continuous growth, operational excellence, and putting our people first.

Location: Remote – Philippines

Equipment: You’ll use your own device, and we’ll support you with the tools and access you need.

Our Hiring Process

We believe hiring should be a two-way conversation. Our process is designed to help us get to know each other:

• Capabilities, tasks, and equipment assessment
• Initial Interview
• Final Interview
  
  

Ready to apply?

Send your CV and a short introduction. Tell us why this role excites you – we can’t wait to meet you!