Customer Service Associate

COL Financial Group, Inc.


Date: 2 weeks ago
City: Pasig City
Contract type: Full time
  • Provide prompt assistance to clients, addressing their inquiries, requests, and complaints.
  • Effectively manage client communication through various channels, including but not limited to phone calls, emails, chat, video conferences, and other communication platforms.
  • Develop a deep understanding of our products and services to be able to offer accurate information and support to clients.
  • Proactively collect feedback from clients to help us improve our products, services, and overall client satisfaction.
  • Collaborate with colleagues in other departments to ensure a seamless client experience and the resolution of complex issues.

Minimum Qualifications

  • Bachelor's Degree in Communications, Marketing, or any related course is an advantage
  • Preferably with at least 2 years of working experience in or related to customer service
  • Good oral and written communication skills both English and Filipino. Other languages and dialects is a plus.
  • Patient and respectful – especially to irate or difficult clients
  • Strong organization skills and good attention to detail
  • Must be willing to work on-site at Ortigas, Pasig City

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Facilities Co-ordinator

NTT DATA, Inc., Pasig City
2 days ago
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Skilled Facilities...

Project Based Healthcare Experience Representative - Alaska Campus

ResultsCX, Pasig City
3 days ago
Healthcare Representative - Alaska CampusHiring now!Are you passionate about assisting customer inquiries? This is your chance to make a difference. ResultsCX is a company that drives people to success and acknowledges their effort. We provide remarkable healthcare support to our client while building a better community for our team members.We strive to be always greater. What’s Your Greater? Come find...

Business Insights Manager

TDCX Philippines, Pasig City
6 days ago
#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCXAttractive remuneration, great perks, and...