Business Insights Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide subject matter expertise for proper statistical experimental test design and measurement for omnichannel tests
• Project manage large scale projects ensuring clear communication and superior execution of plans
• Responsible for adoption and change management of the current and new BI and analytics efforts within the business community
• Lead a team of Analyst, Database, Business managers and provide leadership to attract, develop, coach, motivate, and retain talent within a matrixed organization
• Engages in senior level customer meetings to discuss customer’s business issues and explores data platform that can help address and resolve issues
• Provides technical and business leadership to improve the performance of multiple business processes and increase profitability
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferable with 3 - 5 years of working experience in the related field is required for this position
• Experience in conceptualizing, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analyzing different types of data to support business needs and present the results in concise visualization formats
• Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
• Adaptable to various stakeholders, business models and projects
• Excellent verbal and written communication skills in English and the language of supporting market