Customer Service Agent (Zamboanga)

Department

Customer Service - Zamboanga

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent at Zamboanga International Airport and join our growing team at 1Aviation!

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

• Ensure that 1Aviation’s Vision, Mission, and Values are achieved.
• Promote and ensure compliance with quality, safety, security, and customer service standards based on
  
  

regulatory requirements, government laws, acceptable industry standards, and company policies and

procedures.

• Perform tasks based on the training provided.
• Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters;
  
  

Attend post-flight briefing.

• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attending guest’s inquiries and aid and solution based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards.
  
  

Escalate to station management issues/challenges beyond authority.

• Generates ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for
  
  

deposit.

• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as
  
  

a precaution in case the flight returns for whatever reason.

• Performs specific functions that may be assigned by the Immediate Superior
  
  

An ideal candidate for this role should possess the following qualifications:

Required Educational Background

• Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
• Preferably with work experience in a Customer Service environment
• Service Oriented
• Above average communication skills
• Analytical Skills
  
  

Experience Range Range (Years)

0 - 1 years

Job posted on

2025-01-20