Customer Service Agent (Zamboanga)

1Aviation Groundhandling Services, Corp.


Date: 3 weeks ago
City: Zamboanga
Contract type: Full time
Department

Customer Service - Zamboanga

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent at Zamboanga International Airport and join our growing team at 1Aviation!

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

  • Ensure that 1Aviation’s Vision, Mission, and Values are achieved.
  • Promote and ensure compliance with quality, safety, security, and customer service standards based on

regulatory requirements, government laws, acceptable industry standards, and company policies and

procedures.

  • Perform tasks based on the training provided.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters;

Attend post-flight briefing.

  • Observe on-time opening and closing of counters/gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attending guest’s inquiries and aid and solution based on company policies and procedures.
  • Handle flight disruption-related issues within authorized parameters and established standards.

Escalate to station management issues/challenges beyond authority.

  • Generates ancillary reports and ensures all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for

deposit.

  • Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as

a precaution in case the flight returns for whatever reason.

  • Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:

Required Educational Background

  • Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
  • Preferably with work experience in a Customer Service environment
  • Service Oriented
  • Above average communication skills
  • Analytical Skills

Experience Range Range (Years)

0 - 1 years

Job posted on

2025-01-20

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Territory Business Manager-Flour (OPEN TO FRESH GRADS!!)

Aboitiz Foods, Zamboanga
1 week ago
Company DescriptionAboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.We are constantly improving and optimizing our processes by integrating the...

Store Cashier - Budgetwise Talon-Talon

MR DIY Philippines, Zamboanga
2 weeks ago
Qualifications About the job Store Cashier - Budgetwise Talon-Talon Candidate must possess bachelor’s degree (on Business course or any 4 year course) Has sufficient background in cashiering, preferably with POS experience. Has the ability to provide quality customer service Trustworthy, detail-oriented and can work with minimal supervision Minimum of 1 year/s experience in a similar industry Average communication and people...

Customer Service Training Specialist

TalentPop App, Zamboanga
2 weeks ago
Empower Growth as Our Next Customer Service Training SpecialistAre you passionate about helping others succeed? At TalentPop, we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions,...