Customer Service Agent - Shaw

ibex


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities
  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.
Qualifications
  • For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
  • For Candidates without Call Center Experience, they must finish at least two years in college
  • Willing to work during night shift with shifting schedule
  • Responsible for own learning, development and achievement
  • Team player with strong integrity
  • Resourceful and has strong attention to detail
  • Strong command of the English language

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Presentation Designer (US Wealth Management, Office Based)

ConnectOS, Mandaluyong City
9 hours ago
Schedule: Monday – Friday (10PM - 7AM PHT)What are we looking for? Skills RequiredProven experience designing presentations with proficiency in PowerPoint.Knowledgeable and experienced using Canva, Adobe InDesign, Illustrator, and Photoshop.Strong attention to detail and an eye for clean, professional design.Strong knowledge ADA and WCAG compliance for accessibility.Excellent communication skills and the ability to collaborate with team members.Ability to work efficiently...

Financial Risk Manager

Maya, Mandaluyong City
2 days ago
The Financial Risk Manager plays a critical role in establishing and implementing the financial risk management policies and frameworks necessary to manage financial risks, ensure accuracy of financial statements to help maintain the company’s licenses with the Bangko Sentra ng Pilipinas (BSP).What you will do: Governance & Framework Development: Develop and enhance financial risk management policies and frameworks, aligning with...

MARKETING INNOVATIONS SPECIALIST (NEW PRODUCT DEVELOPMENT)

Unilab, Inc., Mandaluyong City
6 days ago
It is the spirit of Bayanihan that drives us to continue our legacy of excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the country's leading Pharmaceutical company, not by sheer luck, but by...