Customer Service Agent - Shaw
ibex
Date: 1 day ago
City: Mandaluyong City
Contract type: Full time
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Responsibilities
Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Electrical Engineer
Jacobs,
Mandaluyong City
7 hours ago
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.Your impactAt Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In...
Senior Infrastructure Support Specialist
Stolt-Nielsen Limited,
Mandaluyong City
4 days ago
Job DescriptionAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen’s fast growing Business Technology is looking for a Senior Infrastructure Support Specialist.Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean petroleum, gases, vegetable oils, biofuels and oleochemicals. We also focus on opportunities...
Senior Executive, Digital Accounts
Universal Music Group,
Mandaluyong City
5 days ago
We are in search of a Senior Executive, Digital Accounts to be based in Manila.About the roleWork with Digital Manager to increase the company's overall digital revenues and expand the digital businessTogether with Digital Manager: 1) Coordinate and work closely with Label Managers, Marketing, and Artist Management teams to create, integrate, and execute digital sales-driven campaigns; 2) Create pitches, execute...
