Customer Service Agent - Shaw

ibex


Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities
  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.
Qualifications
  • For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
  • For Candidates without Call Center Experience, they must finish at least two years in college
  • Willing to work during night shift with shifting schedule
  • Responsible for own learning, development and achievement
  • Team player with strong integrity
  • Resourceful and has strong attention to detail
  • Strong command of the English language

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Python

Accenture in the Philippines, Mandaluyong City
1 day ago
Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.Summary: As a Software Development Engineer, you will be responsible for analyzing, designing, coding, and testing multiple components of application code across one or more clients. Your typical day will involve performing maintenance, enhancements, and/or development work. Roles & Responsibilities:...

Planner & Scheduler

Jacobs, Mandaluyong City
2 days ago
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.Your impactAt Jacobs, our Power Solutions team is geared towards providing a more integrated approach offering end-to-end service to support our...

IT Helpdesk Officer - 6-month Contract (AU FMCG, Office-based)

ConnectOS, Mandaluyong City
3 days ago
DescriptionSalary: P60,000 to P70,000 (Monthly Package)Schedule: Monday – Friday (7:00AM 04:00 PM PHT)Skills RequiredTechnical IT accreditation Customer service focus with a keen passion for helping people Excellent communication skills and phone skills Ability to work alone and in a team environmentAttention to detail and tenacityMust be available for afterhours support and some travel What will you do? Acting as first...