Customer Service Agent (Mactan)
1Aviation Groundhandling Services, Corp.
Date: 14 hours ago
City: Cebu City
Contract type: Full time
Department
Customer Service - Mactan
Employee Type
Probationary
Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation Team!
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!
Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.
Key Responsibilities
Mactan, Cebu – within proximity of the Mactan-Cebu International Airport
Why Join Us?
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team!
Experience Range Range (Years)
0 - 5 years
Job posted on
2025-09-03
Customer Service - Mactan
Employee Type
Probationary
Now Hiring: Customer Service Agent – Mactan (Cebu) | Join the 1Aviation Team!
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Mactan (Cebu). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!
Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.
Key Responsibilities
- Represent 1Aviation’s Vision, Mission, and Core Values in all passenger interactions.
- Ensure full compliance with aviation safety, security, quality, and customer service standards.
- Handle check-in, boarding, and gate operations according to airline procedures.
- Attend daily pre-flight and post-flight briefings.
- Maintain cleanliness and order at check-in counters and boarding gates.
- Respond to guest inquiries and complaints with empathy and professionalism.
- Assist with disruption management and escalate complex issues when needed.
- Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
- Provide special handling assistance for VIP, PWD, and elderly passengers.
- Stay onsite post-flight for up to 30 minutes to manage any flight returns.
- Perform additional tasks assigned by the Station Supervisor.
- Must be a bachelor’s degree holder, preferably in Hospitality Management, Tourism, or a related field
- Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
- Service-oriented and committed to delivering high-quality guest experiences
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and solve problems effectively
- Willing to work in a rotating shift schedule, including weekends and holidays
Mactan, Cebu – within proximity of the Mactan-Cebu International Airport
Why Join Us?
- Be part of a fast-growing aviation company with strong values
- Work in a dynamic, people-first environment
- Enjoy career development opportunities and training support
- Make an impact on passenger experience and airport operations
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team!
Experience Range Range (Years)
0 - 5 years
Job posted on
2025-09-03
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Vendor Acct Specialist I
RealPage, Inc.,
Cebu City
1 day ago
OverviewThe Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients’ vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.ResponsibilitiesEnsure all required...
Facilities Manager (Up to ₱60K + Onsite Cebu + Be part of an AI-Powered Company)
GoTeam,
Cebu City
1 day ago
Facilities Manager (Up to ₱60,000 + Onsite + FREE AI Certification)Cebu IT Park | Onsite | Day Shift (5 AM–2 PM, Mon–Fri)At GoTeam, you won’t just manage facilities—you’ll build spaces that empower productivity and safety. Here, you will:Find Purpose by ensuring a well-maintained, safe, and efficient work environment for all team members.Unlock Possibility by driving continuous improvement, sustainability, and innovation...
Information Security Analyst - Philippines | Remote
OpsArmy Careers,
Cebu City
5 days ago
Information Security Analyst (Sales Enablement Focus)Position Type: Full-timeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout The RoleWe are seeking an Information Security Analyst (Sales Enablement Focus) to bridge the gap between our Information Security and Sales teams. This role will manage customer security questionnaires, support RFP/RFI submissions, and communicate our security posture to prospective clients.The ideal candidate combines strong technical expertise with exceptional communication...
