Customer Service Advisor - Portuguese
Concentrix
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Job Title:
Customer Service Advisor - Portuguese
Job Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
Location:
PHL Quezon City - E-Commerce Bldg 1, Ground Flr
Language Requirements:
Time Type:
Full time2023-11-30
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1359087
Customer Service Advisor - Portuguese
Job Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
Location:
PHL Quezon City - E-Commerce Bldg 1, Ground Flr
Language Requirements:
Time Type:
Full time2023-11-30
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1359087
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