Customer Service Account - Blended Voice/Non-Voice
Talent Outsourcing Channel Solutions
Date: 1 day ago
City: Davao
Contract type: Full time
About The Role
Talent Outsourcing Channel Solutions is seeking a dedicated Customer Service Account - Blended Voice/Non-Voice to join our team in Davao City Davao del Sur. This is a full-time position, where you will be responsible for providing exceptional customer service through both voice and non-voice communication channels.
What You'll Be Doing
Engage with customers via phone, email, chat, and other communication platforms to address inquiries, resolve issues, and provide product/service information
Demonstrate strong problem-solving skills to effectively handle a diverse range of customer queries and concerns
Maintain detailed records of customer interactions and follow up as needed
Provide recommendations and feedback to improve customer experience and operational efficiency
Collaborate with cross-functional teams to ensure seamless service delivery
Adhere to established service level agreements and key performance indicators
What We're Looking For
Atleast HS/SHS Graduate + 6mos Customer Facing Experience in a customer service or call centre environment
Excellent communication and interpersonal skills with the ability to build rapport with customers
Strong problem-solving and critical thinking abilities to handle complex customer inquiries
Proficiency in both voice and non-voice communication channels
Familiarity with customer relationship management (CRM) software
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Passionate about delivering exceptional customer service and contributing to a positive team culture
What We Offer
At Talent Outsourcing Channel Solutions, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive health insurance coverage
Opportunities for career advancement and professional development
Generous paid time off and holiday leave
Employee wellness initiatives and team-building activities
Supportive and inclusive work environment
Talent Outsourcing Channel Solutions is seeking a dedicated Customer Service Account - Blended Voice/Non-Voice to join our team in Davao City Davao del Sur. This is a full-time position, where you will be responsible for providing exceptional customer service through both voice and non-voice communication channels.
What You'll Be Doing
Engage with customers via phone, email, chat, and other communication platforms to address inquiries, resolve issues, and provide product/service information
Demonstrate strong problem-solving skills to effectively handle a diverse range of customer queries and concerns
Maintain detailed records of customer interactions and follow up as needed
Provide recommendations and feedback to improve customer experience and operational efficiency
Collaborate with cross-functional teams to ensure seamless service delivery
Adhere to established service level agreements and key performance indicators
What We're Looking For
Atleast HS/SHS Graduate + 6mos Customer Facing Experience in a customer service or call centre environment
Excellent communication and interpersonal skills with the ability to build rapport with customers
Strong problem-solving and critical thinking abilities to handle complex customer inquiries
Proficiency in both voice and non-voice communication channels
Familiarity with customer relationship management (CRM) software
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Passionate about delivering exceptional customer service and contributing to a positive team culture
What We Offer
At Talent Outsourcing Channel Solutions, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive health insurance coverage
Opportunities for career advancement and professional development
Generous paid time off and holiday leave
Employee wellness initiatives and team-building activities
Supportive and inclusive work environment
How to apply
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