Customer Retention Specialist (Dayshift) | Makati City

About the role

As a Customer Retention Specialist at Probe CX, you will play a vital role in maintaining strong relationships with our valued customers. Working in our call centre based in Makati City, Metro Manila, you will be responsible for providing exceptional customer service and implementing strategies to retain and grow our customer base.

What you'll be doing

• Handling inbound customer service calls with empathy, professionalism and efficiency
• Identifying at-risk customers and implementing tailored retention strategies to keep them engaged
• Resolving customer complaints and queries in a timely and effective manner
• Upselling and cross-selling relevant products and services to increase customer lifetime value
• Maintaining detailed and accurate records of customer interactions
• Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

• Minimum of 1 year of customer service experience, preferably in a call centre or FinTech environment
• Excellent communication and interpersonal skills, with the ability to provide a positive customer experience
• Strong problem-solving and critical thinking skills to effectively address customer inquiries
• Proficiency in using various customer service software and tools
• Commitment to delivering high-quality service and meeting performance targets
• Fluency in English and Filipino, both written and spoken

What we offer

• HMO on Day 1 plus 1 FREE dependent
• Group Life Insurance
• Leave Encashment
• Refreshing work culture
• New and world-class office
• Rewarding ERP Incentives
• Earn 28k + Awesome Perks!

About us

Probe CX is a leading provider of customer experience solutions, serving a diverse range of industries across the Philippines. With a focus on innovation and excellence, we are dedicated to helping our clients build stronger, more profitable relationships with their customers. Our team of passionate and talented professionals is the backbone of our success, and we are committed to creating an environment where everyone can reach their full potential.

If you're ready to join a dynamic and growing organisation and make a real impact on our customers' experiences, we encourage you to apply for this role as our next Customer Retention Specialist. Click the "Apply Now" button to get started.