Customer Relationship Management Coordinator

Discover your 100% YOU with MicroSourcing!

Position: CRM & Loyalty Coordinator

Location: 2 ECOM MOA (candidates need to pick up their equipment in the office in MOA Pasay)

Work setup & shift: Work from home and morning shift role

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a CRM & Loyalty Coordinator, you will:

· Maintain the day to day management of platforms and programs

· Creation and sharing of loyalty & CRM performance reports

· Review rates and rooms listed per property

· Support hotel teams with log in capability (staff changes, new staff, change user roles)

· Assist in troubleshooting loyalty operational challenges

· Assist with the execution of Loyalty and Customer Marketing initiatives and campaigns

· Fulfilling local experience guest bookings utilizing the in-house experience booking platform

· Assisting with onboarding hotel teams in into the GHA program

· Coordination of content for eDM activity

· Assist in the creation of eDM marketing communications

· General administration and customer support across CRM and Loyalty

What You Need:

Non-negotiables

• Excellent written and verbal communication
• Strong customer service skills and ability to build relationships quickly
• Experience using various CRM platforms such as Salesforce Marketing Cloud
• Strong administrative skills, not limited to Microsoft PowerPoint, excel and word
• Experience using PMS systems, in particular – Guest Centrix by CMS hospitality or Oracle Opera Cloud PMS
• Excellent interpersonal and communication skills (verbal and written)
• Computer and database proficiency

Preferred skills/expertise

• Must be comfortable working in a fast-paced environment with flexibility and resilience in responding to multiple changing priorities
• Highly developed communication and relationship building skills which extend to all levels of the organisation.
• · Drive and commitment – demonstrated enthusiasm, commitment and capacity for sustained effort and hard work, ability to set high standards of performance for self and others and thrives in a vigorous and dynamic work environment.
• Effective planning and organisational skills to manage pressure situations, multiple tasks and ability to work with a sense of urgency.
• High degree of emotional intelligence.
• Ability to deal sensitively and maturely with confidential information and records.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply