Customer-Facing Project Management Lead – Global Strategic Services and Cybersecurity Service Projects

Job Description

Job Summary:

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you! You will play a vital role in upholding the Global Strategic Services team’s mission of being the key enablers of DeltaV Core Services, empowering the global Emerson Lifecycle Services’ field service organization in delivering Lifecycle Services to Emerson customers. This role will require direct engagements with Emerson local offices, impact partners, and end-user customers, with wide organizational impact and visibility, connecting highly skilled resources to deliver successful projects and ensure customer satisfaction as well as revenue expansion of existing contracts.

In This Role, Your Responsibilities Will Be:

• Driving successful project completion and ensuring the quality of deliverables.
• Assuring Emerson's commitments to customers are met, following the contract, and seeking to improve customer satisfaction through the resolution of problems with speed and professionalism, and consistent customer interaction
• Working with the Sales, Service, and Projects team from different Emerson local offices to define project targets, expectations, and commitments.
• Collaborating closely with the Product Support management team to identify resources matched to the service skill requirements.
• Planning multiple projects with varying complexity while maintaining a strong customer relationship, managing financial targets, and ensuring customer satisfaction.
• Carefully plan and identify risks involved in projects or pursuit activities and put forth mitigation plans.
• Drive project pursuits of varying complexity to achieve targets for the group
• Initiate and lead changes in the Global Strategic Services processes for continuous improvement and continued operational sustainability
• Provide project leadership to groups of highly qualified professional personnel engaged in service projects.
  
  

Who You Are:

You have a strong bottom-line orientation. You ask the right questions to accurately analyze situations. You consider all relevant factors and uses appropriate decision-making criteria and principles.

For This Role, You Will Need:

• BS/MS Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering, or other technical degrees with the appropriate experience
• Minimum of 3 years of experience in process control from at least one target industry – Oil and Gas, Chemical, Refining, Pharmaceutical, or other fluid process control industries
• Knowledge and experience in engineering, servicing, and/or operating control systems in plants, and project management.
• Proven ability to establish effective relationships with customers, business partners, and internal organizations to deliver successful lifecycle services
• Primary work schedule is in the EMEA shift (1:00 pm-10:00 pm are the core hours), and may require a change in shift schedule as business requires.
  
  

Preferred Qualifications that Set You Apart:

• PMP Certification is a plus.
• Multi-year experience working in a service/project organization with interaction with process industry customers, and at different levels within the organization.
• Plant experience and first-hand appreciation for onsite service activities.
• Proven presentation skills at all levels, both internally and externally.
• Experience with a Business Partner/Field Service Organization relationship is strongly preferred
• Ability to effectively communicate project objectives and influence others
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.