Customer Experience Specialist (REMOTE)
Gordian Staffing
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
For our community currently living in #MetroManila. We are looking for new people interested in joining the Gordian Staffing Family and developing their careers!
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About Our Client
The largest privately owned homeowner association management company in the West, their goal is to customize their resources and services to the needs of their clients' communities so they can live the moments that matter in the best possible way.
We are looking for a Customer Service Representative to support the following activities:
GRAVEYARD SHIFT
We Offer
MUST: Advanced English (Strong communication skills: writing and speaking).
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About Our Client
The largest privately owned homeowner association management company in the West, their goal is to customize their resources and services to the needs of their clients' communities so they can live the moments that matter in the best possible way.
We are looking for a Customer Service Representative to support the following activities:
- Receive incoming calls. 80 to 150 priority calls a day.
- Listen to voicemails, process them appropriately, and return all phone calls following company policy.
- Communicate with Managers regarding any request that needs special attention and take detailed messages to forward to Community Care.
- Perform any other task which may be necessary for the smooth operation of the management aspect of the Community Care Department
GRAVEYARD SHIFT
- Daylight saving: 12:00 a.m. to 9:00 am
- Regular: 1:00 a.m. to 10:00 a.m.
We Offer
- Competitive Salary (According to experience).
- Remote Work
- 13th Month
- Monthly bonus for medical care
- Holiday bonus
MUST: Advanced English (Strong communication skills: writing and speaking).
- 1-2 years experience in Customer Service.
- Having a minimum typing speed of 30 words per minute.
- Not afraid of using technology or IA tools.
- Having a second monitor and noise-canceling headset is highly desirable.
- Problem solving skills.
- Operating systems: Windows 10/11 or MacOS
- CPU: 1.8 GHz or faster processor
- RAM: 2 GB or more
- Hard drive: 128 GB or more (preferably Solid State Drive)
- Min. 50 Mbps Internet speed
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