Customer Experience Specialist - EU

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How You Will Achieve Success

• Communicate directly with our customers via phone and email.
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Drive innovative and creative solutions to protect revenue.
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.
  
  

What Experiences Will Help You In This Role

• Critical thinking without losing sight of the details.
• Accepting open feedback and accountability.
• Ability to multitask and prioritize effectively.
• Accuracy in typing.
• Proven track record of effective time management skills.
  
  

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop System Requirements

• 4th generation or higher, at least Intel i3 or equivalent processor;
• at least 4GB RAM;
• Windows 10 and above or MAC OSX operating system
• You are required to provide your own dual monitors
  
  

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.