Customer Experience Specialist
Isentia
Date: 2 days ago
City: Pasig City
Contract type: Full time
Customer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include working on client briefs, building search queries in Legacy, Isams, or Pulsar Platforms, investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry.
Main duties and responsibilities
:
1. Deliver customer service and support to Isentia clientsProvide excellent, prioritised customer service.Deliver consistent, high-quality service to clients by performing tasks as requestedwith a high level of accuracy, including processing of irrelevant and missed content.Timely resolution of client issues.2. Provide Relevance support to clientsInterpreting client Relevance requirementsDeep understanding of the client briefs, able to tailor client keywords.Intermediate skills in Search Logic in either Isentia or Pulsar Platforms.Assist in client retention activities; help conduct regular brief reviews.Proactively develop and improve client relevance outcome
s.
3. Report and record data in Isentia systems including Salesforce CRM, Brief Admin and DaaS Management AppEnter data in Salesforce CRM as per activity and client feedback for client intelligence.Maintain client briefs and delivery sets in Brief Admin and DaaS Management App, ensuring accuracy4. Quickly and Accurately resolve client queries.Investigate relevant queries from clients and AMT, providing quick and accurate resolutio
ns.
Main duties and responsibilities
:
1. Deliver customer service and support to Isentia clientsProvide excellent, prioritised customer service.Deliver consistent, high-quality service to clients by performing tasks as requestedwith a high level of accuracy, including processing of irrelevant and missed content.Timely resolution of client issues.2. Provide Relevance support to clientsInterpreting client Relevance requirementsDeep understanding of the client briefs, able to tailor client keywords.Intermediate skills in Search Logic in either Isentia or Pulsar Platforms.Assist in client retention activities; help conduct regular brief reviews.Proactively develop and improve client relevance outcome
s.
3. Report and record data in Isentia systems including Salesforce CRM, Brief Admin and DaaS Management AppEnter data in Salesforce CRM as per activity and client feedback for client intelligence.Maintain client briefs and delivery sets in Brief Admin and DaaS Management App, ensuring accuracy4. Quickly and Accurately resolve client queries.Investigate relevant queries from clients and AMT, providing quick and accurate resolutio
ns.
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