Customer Service Representative - Voice
Datamatics Careers- Philippines
Date: 1 week ago
City: Pasig City
Salary:
₱27,000
-
₱30,000
per month
Contract type: Full time
Job Summary
The Customer Service Representative will be responsible for carrying out all channels (calls, chats or emails).
Job Duties
The Customer Service Representative will be responsible for carrying out all channels (calls, chats or emails).
Job Duties
- Must be able to handle a call volume of 100+ calls per day after training
- General knowledge of Windows based applications
- Must have strong verbal communication skills
- Must be able to think quickly and solve customer concerns
- Ability to operate independently with minimal supervision
- Must be detail-oriented and accurate
- Ability to multi-task and perform various duties
- Excellent communication skills
- Minimum of 1 year experience in CSR with background in Retention, knowledge in Upsell/Cross, has background about subscription/membership
- Able to work on a permanent night shift
- Able to work onsite
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